1st Rate Service Guarantee
This document represents Merchants Home Loan's commitment to providing you with 1st rate service not only through this closing but longer after as your Trusted Mortgage Advisor.
If within 60 days from the date of closing you do not feel that Merchants Home Loan merited their full commission, we will refund the $500 commitment fee with no questions asked.
If you feel that we have met or exceeded your expectations, then we would appreciate any customer referrals to Merchants Home Loan and your Trusted Mortgage Advisor.
Please review the following criteria to determine the level of service received
- All phone calls were returned promptly
- You were educated and understood the entire process
- Closing documents were reviewed prior to closing
- You were treated courteously and respectfully during the entire process by the loan officer, Credit Analyst and the loan processor
- Proper notification of any changes prior to them occurring
The Following Represents Merchant's commitment to this loan transaction
- Merchants will request the proper documentation needed to process the loan
- Merchants will have an appraisal performed on the property by an independent state certified appraiser
- Merchants will request that a title insurance policy be ordered on the property by an independent title company
- Merchants will have a highly skilled loan processor prepare all paperwork for an underwriter to review and gather any remaining documents required by said underwriter
- A Merchants closing coordinator will schedule your closing and confirm that the final documents have been received at the title company
Your loan will close on time
- Your loan will close on time
The Following Represents your commitment to this loan transaction
- You will promptly return all required loan disclosure documents along with all income, asset, and credit documents required to approve the loan
- If the loan processor requests additional documentation from you, you will comply
- You agree to be forthright and truthful about all aspects of his loan file
